Introduction to Service Management with ITIL 4
Learners:
129,864
Instructor: Jason Dion • 1 Million+ Enrollments WorldwideDion Training Solutions • ATO for ITIL & PRINCE2Dion Training Solutions • ATO for ITIL & PRINCE2
Duration:
This course provides an introduction to service management and the ITIL® framework, which is used in government, commercial, and non-profit organizations. It covers core concepts such as creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service. As a bonus, there is a section dedicated to the new ITIL4 Foundation certification exam. Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA certifications. Don't miss this opportunity to learn about service management and the ITIL framework and earn CEUs towards your certifications.▼
Course Feature
Cost:
Paid
Provider:
Udemy
Certificate:
Paid Certification
Language:
English
Start Date:
2022-10-05
Course Overview
❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.
Updated in [July 24th, 2023]
By taking this course, learners can gain a comprehensive introduction to service management and the ITIL 4 framework. They will learn the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service. Additionally, learners will gain an understanding of the key elements, concepts, and terminology used in ITIL, and how operations move between each activity and process to create value in the service value system. Finally, learners will also be able to earn 2 CEUs towards the renewal of their CompTIAA+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.
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